![]() Don't ask me why Adobe won't accept uploading the filled in PDFs, but they won't. Once that's ready, the seller saves both completed PDFs as a JPEG.Adobe creates a support case under their Adobe ID. The seller calls Adobe (or through a chat session) and lets them know they are transferring ownership of the software to you.All serial numbers and versions back to the full version copy must be on both forms. And again for you (Recipient) with your name in the signature box. Once as the seller (Transferor) with their name in the signature box. The seller fills out the PDF form twice.Click on the Get File button to see the transfer PDF. The seller and Adobe need this to complete the following. If you don't already have an Adobe account, you must create one and send the seller the email address you are using as your account name.They must deactivate the software on their end.In either case, the person who sold you the software must transfer ownership to you, or it will remain under their Adobe user ID as the owner. The seller cannot keep an older version for themselves and only sell you an upgrade. All upgrades purchased after that, no matter how many, are tied together as a single ownership all the way back to the original full version purchase. Why, you may ask? Because in Adobe's world, the original license is the one that counts. If it's an upgrade, the seller must also provide you with the original full version license, and all other upgrades in between (such as from CS4 to CS6) so you can legally own and use the upgrade. What did you get? A full version copy, or an upgrade? If it's a full version copy, that's all you need.
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